Cili88 is fully committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, and safeguard your information.
The key things you need to know about how cili88 handles your personal data.
All data transmitted between your device and cili88's servers is protected with industry-standard 256-bit SSL encryption.
Cili88 never sells, rents or discloses members' personal data to third parties for marketing purposes without your consent.
You have the right to request a copy, correction, or deletion of the personal data we hold in connection with your cili88 account at any time.
Payment information processed through Touch 'n Go, DuitNow or FPX is transmitted via encrypted channels and is not stored directly by cili88.
Cili88 uses cookies solely for technical purposes and to improve the user experience — not for third-party advertising or cross-site tracking.
You may opt out of receiving marketing communications from cili88 at any time through your account settings or by contacting our support team.
This Privacy Policy describes how cili88 ("Platform", "we") collects, processes, stores, and safeguards your personal data when you use our website and services at cili88.link. This Policy applies to all users who register an account, browse the platform or interact with any of the services cili88.
By registering an account or using the cili88, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, you should not use our services. We encourage you to read this document carefully as it outlines your rights and our responsibilities as a data controller.
Important Note: cili88 operates under strict data protection principles. We only collect data that is genuinely necessary to provide our services to you and will never use your data for unrelated purposes without your prior consent.
cili88 collects various types of information depending on how you interact with our platform. This information falls into several categories:
Information you provide directly:
Information collected automatically:
Financial transaction information:
cili88 does not store your credit card numbers, full bank account numbers or eWallet passwords. All payment transactions are processed directly by approved payment service providers through secure channels.
cili88 uses the personal data collected for the following purposes, all within the context of providing the best service to our Malaysian members:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Identity verification & account registration | Name, phone number, email address, date of birth | Service contract |
| Processing of deposits & withdrawals | Financial data, transaction records | Service contract |
| Fraud prevention & security | IP address, session data, transaction history | Legitimate interests |
| Customer support | All relevant account information | Service contract |
| Personalising your platform experience | Game history, language preferences | Legitimate interests |
| Promotional communications & bonuses | Email address, phone number | Your consent |
| Legal compliance | KYC data, transaction records | Legal obligations |
cili88 does not use your data for third-party analytics or advertising purposes without your explicit consent. Any use of data beyond the purposes stated above will require fresh consent from you.
The security of your personal data is our top priority cili88. We implement a range of technical and organisational measures to ensure your data is protected at all times:
While we take all reasonable steps to protect your data, please be aware that no system is completely 100% secure. In the event of any data security breach affecting your personal information, cili88 will notify you within a reasonable timeframe and take immediate remedial action.
cili88 does not sell, rent, or disclose members' personal data to third parties for marketing purposes. However, in the following limited circumstances, we may share necessary information:
Our commitment: cili88 will never share members' personal data with advertising companies, data brokers, or any commercial third party without first obtaining your explicit consent.
cili88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that removing certain cookies may affect the functionality of the platform cili88. cili88 does not use third-party cookies for cross-site advertising.
As a member cili88, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold in relation to your cili88 account within 30 days of your application.
If any data we hold about you is inaccurate or out of date, you have the right to request an immediate correction through your account settings or by contacting our support team.
You may request the deletion of your personal data upon account closure, subject to any applicable legal record-keeping obligations.
You have the right to object to the processing of your data for direct marketing purposes. Your request will be processed within 7 business days.
You may request your personal data in a machine-readable format for your own use or to transfer to another service provider.
In certain circumstances, you may request that we restrict how we process your data while any dispute or query is being resolved.
To exercise any of the rights above, please contact the cili88 via email at support@cili88.link or through Live Chat. We will process your request within 30 days. For complex cases, this period may be extended to 60 days, with prior notification to you.
Platform cili88 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe that an underage individual has registered an account at cili88, please contact us immediately at support@cili88.link so that prompt action can be taken.
We apply age verification during the registration process and reserve the right to request proof of identity confirming the applicant's age at any time. Any account found to belong to an individual below the legal age will be terminated immediately, and all associated funds will be returned to the rightful owner.
In operating the platform cili88, some data may be processed or stored on servers located outside Malaysia. When this occurs, cili88 ensures that all cross-border data transfers comply with applicable legal requirements and that a level of data protection equivalent to or higher than that required in Malaysia is maintained.
All third-party service providers that may process member data cili88 outside Malaysia are bound by strict data processing agreements that require them to protect your data in accordance with the standards we set.
cili88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required to fulfil applicable legal obligations. Our general data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymised in line with industry best practices.
cili88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or improvements in how we protect your information. Any significant changes will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect.
The date of the last amendment is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the platform cili88 following any amendments taking effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by cili88, please reach out to us through the following channels:
Privacy team cili88 will respond to all data-related enquiries within 2 business days. For more formal data rights requests (such as data access or deletion requests), we will respond within 30 days of receiving the application.
support@cili88.link
We don't just talk about privacy — we put it into practice every day through concrete technology, policies, and processes.
The same 256-bit SSL encryption used by Malaysia's leading banks protects every bit of data you send and receive on cili88 — including deposit information via Touch 'n Go and DuitNow.
Only cili88 staff who genuinely require access to your data to carry out their authorised duties are permitted to do so. All access is monitored, logged and regularly audited.
The cili88 monitoring system will notify you by SMS or email if a login attempt is detected from an unrecognised location or device, allowing you to respond quickly.
You can update your personal information, manage communication preferences, request a copy of your data or close your account at any time through your cili88 account settings — no approval required.
Cili88 does not store your bank account numbers, eWallet passwords or payment card details. All transactions are processed directly by approved payment providers through secure channels.
Cili88's Malay-speaking support team is available around the clock, every day, to assist you with any queries or requests related to your personal data — in the language you're most comfortable with.
The most frequently asked questions by Malaysian members regarding privacy and data security on the cili88 platform.
With 256-bit SSL protection, a strict no-data-sales policy and 24/7 Malay-language privacy support, cili88 is a platform you can fully trust for a safe online betting experience in Malaysia.
18+ only · Subject to Terms & Conditions · Play responsibly